Welcome to LeanKit Kanban Support!

Visit here to learn about LeanKit features, get answers from the community, report issues, or share feature ideas with us. Make sure to also visit our blog to read about Kanban ideas and lessons learned from us and many of our our consulting partners.

Call Us

Feel free to call if you need our help. Our regular office hours are 8 am to 6 pm US Central time, Monday through Friday. But if the system is down, call us at 1-615-807-0675 at any time. We have automated monitoring so we ought to know already, but we appreciate you letting us know.
  • Product Support: 1-615-807-0675
  • Sales: 1-615-656-5171
  • Fax: 1-615-691-7200

For customers in the UK and Republic of Ireland

We've opened an office in Nottingham, England, to better support our growing user community in the United Kingdom and Republic of Ireland. Regular office hours are 0800 to 1800 GMT Monday through Friday. In the event of a system outage, please call our main US office at 1-615-807-0675 at any time for fastest resolution. But our Nottingham team will be your best bet for reporting most technical problems, asking system questions, getting sales help, account upgrades, adding users, etc.
  • Sales: 0845 055 9240
  • Support: 0845 055 9240

Submit a Ticket

Click the Submit a Request tab or the NEW button at the top of any page to log a request with us. Or just send an e-mail

 

LeanKit Kanban

Jon Terry Jan 02 Community / Announcements

Professional Edition users can now add comments to their cards by replying to system-generated notification e-mails. So, if someone assigns you a card, adds a comment in the app, updates a card on a board or in a lane to which you are subscribed, etc., and you get the notification e-mail, you can just reply right to it and have your comments added to the card’s comment thread. We think this will make the comments feature much more interactive and useful!

We’ve added a couple of minor enhancements to board editing. If you’ve made changes to a board’s design and accidentally click the discard changes instead of the save button, the system will prompt you whether you are sure. A small thing, but we know if will save people some heartburn! And we’ve added the ability to add a comment when you change the board structure. This will be added later into some of our analytics graphs so you can better associate big data changes with the business/process changes that caused them.

And, finally, we retired User Voice and shifted all of our customer support here to ZenDesk. Some of our users (and frankly some of us) were getting confused by suggestions being stored in User Voice and issues in ZenDesk. Don’t worry that the great idea you submitted was lost; all existing suggestions were migrated to ZenDesk. We couldn’t, unfortunately, migrate the number of votes that each idea had earned in User Voice. But, we are working hard on the items that were at the top of the list: task lists, boards-within-boards, UI refresh, even better analytics, etc. We expect a big batch of them to be deployed very soon. Consider these a down payment. And, you can, if you like vote on your favorites again in ZenDesk. All the in-app links have been pointed to the new site.

 

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